About Us | American Maid Cleaning

About American Maid

1993

We’ve been cleaning homes in Olympia, WA since 1993.

1000+

Houses cleaned all over Olympia, WA!

About American Maid Cleaning

Liz Trotter founded the sports themed, dog focused house cleaning company, American Maid, in 1993. For the past 27 years (…and counting) and 1000 clean homes later, American Maid Cleaning has played a huge role in keeping our neighbors’ homes clean in Olympia, WA. With the fantastic team behind American Maid, they have made homes cleaner and healthier together!

 

Why is American Maid Cleaning sports themed?

 

If you watch or know anything about sports, they’re games that revolve around team work. If the team doesn’t work together, they’ll end up losing the game; house cleaning is the same way. Everyone that is part of American Maid works as a team and that’s what makes us special. You’ll even see this trend as our awesome team members come clean your home. We don’t send one person to clean your home, we send a team of two or three people who work together to leave your home sparkling!

 

Making an impact beyond house cleaning!

 

The team behind American Maid is composed of pet loving individuals. In fact, we even go as far as to only hire people who absolutely love pets, this way you know that your pets are in good hands. We don’t discriminate either. Dogs, cats, birds, turtles, hamsters, and gerbils – we love them all (well… snakes and spiders may be an exception)!

 

To show just how much we love pets, we’ve even started a foundation called “Forever Fed” that works to keep pets, of all kinds, fed and healthy.

Our 200% Satisfaction Guarantee

American Maid Service guarantees customer satisfaction in every home we clean. We are so confident you will love our service that we offer our incredible 200% Satisfaction Guarantee. If you’re not completely satisfied, we clean your home again for free. If you’re still not satisfied, we will refund 100% of your payment.

Our Olympia House Cleaning Team

Each American Maid team member is trained and comes to your home fully bonded and insured. Our teams are guided by a number of ethical standards to ensure we deliver the best possible customer experience every time we come to your home. To see all American Maid team members, click here.

A - Liz

Owner & Head Coach – 1993

I am proud to work with the people I do and to provide the services we do. My passion for cleaning homes began at the age of 11. It was how I stood out from my 7 siblings!

H - Mindy

League Manager – 1998

With over 18 years clean and sober, Mindy has dedicated her life to American Maid and the people who work day in and day out to help you have a better life.

R - Chris

Team Coach, Play Maker & Culture Coach – 2004

Since 2007 Chris has worked in the field as a Team Coach. She is currently is our Culture Coach and Playmaker, handling scheduling and making sure that our Team Members have what they need.

10 - Michele

Assistant Coach, Team Player & Office Assistant – 2015

Michele assists in the office with the phones and tracks some of our internal systems, including our MVP of the Month and Service Excellence Programs.

L - CAROL

Team Coach – 2002

She is our longest running Coach. She loves going to the movies with her son.

Q - TERRI

Team Coach – 2003

2nd longest running Coach. She loves being a wife & mother.

K - SANDRA

Team Coach, Team Coach Leader, Equipment Coach – 2005

Loves country music & romance novels.

 

X - AUDREY

Team Coach – 2005

She loves garage sales & digging for buried treasure.

4 - HEATHER

Team Coach & Trainer – 2011

The tree hugger. Loves fantasy books.

W - MIKE

Assistant Coach & Trainer – 2010

Likes to wear hats & spend time with his girlfriend.

J - JESSICA

Team Coach in Training – 2008

Lies spending family time around a bonfire & listening to country music.

U - DIANA

Assistant Coach – 2006

Loves to go dancing & eat Mexican food.

V - KEVIN

Assistant Coach – 2008

Likes seafood & Monster energy drinks.

S - JILL

Assistant Coach – 2010

Loves spending time with her daughter & doing outdoor activities.

2 - JACOB

Assistant Coach in Training – 2012

Loves superheroes & wants to go into real estate.

P - KERRIE

Assistant Coach – 2008

She likes things to be fair in all aspects of life.

E - DESIREE

Assistant Coach & Policy Patrol – 2014

Loves horses & outdoor activities.

Y - SUSANA

Team Player – 2010

Loves to go bike riding.

N - CHELLY

Team Player – 2013

Loves taking her kids to the park.

 

C - EMILY

Team Player – 2014

Dedicated student. Will be going to college next year.

F - CHRISTINA

Assistant Coach in Training – 2015

Loves to have BBQ’s & spend time with family & friends.

M - TAYLOR

Team Player – 2015

Has a dog that she couldn’t live without named Patch.

T - CANDACE

Team Player – 2015

Loves dinosaurs & all animals.

7 - NICOLE

Team Player – 2015

Likes to go with the flow.

1 - ANDY

Team Player – 2001

Has a beautiful accent & likes to shop at Trader Joe’s.

3 - TIM

Equipment Manager – 2009

Liz’s husband & the “fix it” guy.

5 - GAVIN

Game Promoter – 2013

Liz’s son & our amazing photographer.

B - JOSH

Rookie – 2015

Likes to play video games & go bowling.

O - BRITTNEY

Rookie – 2015

Has 3 children & loves cheetah print.

More About American Maid

We have 2 product lines. One is a traditional line of chemicals that includes all the scary stuff, but we use the least offensive product that will get the job done to your specifications. We also carry a Green line of chemicals if you would prefer that option. We are able to clean naturally as well, an especially nice option if you are highly sensitive. We provide all cloths, brushes, equipment etc. If you prefer that we use your products we will need the MSDS to remain OSHA compliant. We are also happy to provide a Personal Protection Kit (PPK) which has your own personalized cloths, brushes, sponges etc. which remains at your home. With this option there is obviously no chance of contamination. PPKs are $45.00.

Nice and easy – no lock-out fees, no late-cancel fees, no travel charges, no service fees, no returned check fees, no penalties, etc. as long as your service remains the same. You are welcome to add on additional service at any time for your locked-in current rate. If you decide to change your service, we’re happy to do that for you.

We really want you to come home and feel like it’s the best part of your day to walk in after we’ve been there. We think the scent of fresh-baked cookies and a little nibble before you set out to cook dinner or help with homework can help you get to that place if you let it – just relax for 5 minutes. There are so few times in our day that we simply enjoy!

We really want our people to feel as though they are part of a Team, that we all are working for the same Game Plan of making you feel like the most important one. We’re comfy, we’re tidy, and we like to have fun – you’ll get used to us, and you’ll never want to lose us.

Big Teams can get in and out of your house quickly. Because we have such long term employees and this job is so mechanical, it helps our Teams to stay on track with the task at hand. They don’t get tired or distracted the way Single maids do because they aren’t in the home long enough to lose focus. Think about driving home from work and realizing you don’t even remember the drive – uh oh! We don’t want that to happen so we mix it up, keep it quick, and continuously update them with your fresh perspective!

The Team Coach will leave the broken item on the counter (if possible) along with a carbonless note. The copy will be brought back to the office. We ask you to decide how you’d like the situation handled. We can replace the item, reimburse you for it or credit your account for the amount +10%. You decide and we’ll do it – unless it’s a coffee pot. Those are replaced before the end of the day if at all possible because we know how awful it is not to have coffee!

We are scheduled to be closed 3 days per year. Thanksgiving, Christmas, and New Year’s Day. You can count on us to be there on your regularly scheduled day, just like clock-work. The only other reason we may close is for weather related emergencies. We follow the Olympia School District for late-starts and the Dept. of Transportation (DOT) for weather advisories. If they say we can’t be on the road, then we stay off, but it happens rarely – 3 times in 19 years!

Still Have Questions Left Unanswered?

Download our FREE guide “9 Questions To Ask Before Hiring a Cleaning Service.”

or call us at 360-236-1337

FREE 51 Point Virus Buster (COVID-19 Included) Add-on With All Cleanings.