You're just 60 seconds away from an awesome cleaning experience.


FREQUENTLY ASKED QUESTIONS



QWho will be cleaning my home?
ASome of the best people in the industry!! Our Team Members have daily, monthly, and yearly ongoing training sessions. One of the best things about our Team Members is how long they stay at our company. Your Team Coach will have between 1 and 15 years of training and experience! The average turnover for cleaning companies is 200% meaning you would get new people cleaning every six months. Our average employee has been with us over 5 years. Check out their Bios to find out some more details. All of our Team Members are drug-tested and have had thorough background checks done on them, ongoing random drug checks are also part of our system. Each Team will have between 3 and 5 Players. Your Team Coach and Assistant Coach will be the same after your initial cleaning. Even if one is on vacation you can still count on the other being at your home – this way you always have someone you trust and who knows your home doing the work.

QWho will be handling my questions, problems, etc?
AMindy is our Office Manager and also Fan Management Manager. You will probably be talking with her about anything that will make your service better. Her main job is to see that you get the service that you want – she’s been doing it for years and it’s her favorite part of her job. Tell her what you want or need and she will find a way to make it happen. She’ll be the one sending out and receiving your Service Excellence Ratings – keep her on her toes! Reach her directly at Mindy@myamericanmaid.com.

QWho will be handling my billing and scheduling questions and concerns?
ATrish is our Playmaker (scheduling) and also does billing – she loves numbers!! You will probably deal with her if you want to change your cleaning day or if there is a holiday that is getting rescheduled. She will be getting all the holidays taken care of about a month before they hit, so if you know you have a special request, let her know early. Depending on the billing option you choose, you may be fortunate to talk with her about that as well. You can reach her directly at Trish@myamericanmaid.com.

QWho will be handling Facebook, Twitter, etc?
ALiz will be handling our Social media personally. Feel free to talk with her about anything at any time. Don’t forget that she can answer any cleaning related question or problem you may have. Want something different or extra? Get a fast answer by going directly to Facebook.com/AmericanMaidCleaning.

QWhat products do you use?
AWe have 2 product lines. One is a traditional line of chemicals that includes all the scary stuff, but we use the least offensive product that will get the job done to your specifications. We also carry a Green line of chemicals if you would prefer that option. We are able to clean naturally as well, an especially nice option if you are highly sensitive. We provide all cloths, brushes, equipment etc. If you prefer that we use your products we will need the MSDS to remain OSHA compliant. We are also happy to provide a Personal Protection Kit (PPK) which has your own personalized cloths, brushes, sponges etc. which remains at your home. With this option there is obviously no chance of contamination. PPKs are $45.00.

QWhat time will you be at my home?
AYou will decide between morning or afternoon arrival and we’ll arrive within that time frame. Additionally we are happy to give you a courtesy call in the morning with a 2 hour window. If you aren’t going to be home during the day, we really appreciate having an open arrival time.

QWhat days are you closed?
AWe are scheduled to be closed 3 days per year. Thanksgiving, Christmas, and New Year’s Day. You can count on us to be there on your regularly scheduled day, just like clock-work. The only other reason we may close is for weather related emergencies. We follow the Olympia School District for late-starts and the Dept. of Transportation (DOT) for weather advisories. If they say we can’t be on the road, then we stay off, but it happens rarely – 3 times in 19 years!

QWhat happens if something is damaged in my home?
AThe Team Coach will leave the broken item on the counter (if possible) along with a carbonless note. The copy will be brought back to the office. We ask you to decide how you’d like the situation handled. We can replace the item, reimburse you for it or credit your account for the amount +10%. You decide and we’ll do it - unless it’s a coffee pot. Those are replaced before the end of the day if at all possible because we know how awful it is not to have coffee!

QWhat other charges or fees should I expect?
ANice and easy – no lock-out fees, no late-cancel fees, no travel charges, no service fees, no returned check fees, no penalties, etc. as long as your service remains the same. You are welcome to add on additional service at any time for your locked-in current rate. If you decide to change your service, we’re happy to do that for you.

QHow will you get in?
AWe prefer to have a key. Our secure lock box and numbering system makes us feel the most secure. We will get a key from under the mat and lock it inside if you prefer that option, but we ask you to keep in mind that we don’t charge lock-out fees so it is critical that we are able to have access on the day of the cleaning How do you handle my pets? We are a pet-friendly company, meaning your pets are welcome to have the run of the house as long as they are friendly. We keep them either in or out as you prefer and we may even have a treat for them so let us know of any dietary restrictions. We’ll make sure they get a little extra loving on American Maid day! It won’t take long before your dogs will get the rhythm of our visits and begin to wait for us by the door.

QHow do I pay?
AWe have 4 payment options. 1- You’re welcome to leave payment at the time of service, please let us know if you choose this option and we will leave you some envelopes. 2- You may leave a credit card on file and we will bill on the last day of the month for the upcoming month. 3- We can send you a statement on the 1st of the month and it will be due by the 15th. 4- After you have been a Client for 6 months you have the option to purchase Season Tickets. These are purchased in advance for a year with a discount. We want to make sure we’re a good fit for each other before we offer this last option.

QHow do I add on tasks?
ASimple, we’d love to help you with additional tasks. It is helpful for us if you give at least 24 hours notice for any task requiring more than 15 minutes to complete i.e. ovens, refrigerators, windows, etc. You will receive a discounted rate for all services booked in advance. Send an email to Mindy or call any time. If you think of something in the morning, just leave a note. Chances are good we’ll be able to fit in for you. We LOVE adding stuff on – check out the list of extras we can do.

QHow do I tip?
AAll tips are pooled and distributed at one time. You can leave cash or include it with your check. While everyone LOVES getting their tips, you should not use tips to “buy” better service. It will probably back-fire on you. Our Teams are trained that tips mean they’ve done an exceptional job, so if you tip you will continue to get the same service – which may not be helpful if you’re trying to buy better service - lol. Don’t underestimate notes, calls to Home Base and especially a truthful Service Excellence Rating with feedback. These are some of the most appreciated gratuities we receive!

QHow do I get the best possible service?
AUnderstand that there is a breaking-in period with a new housecleaning company. Be prepared to give a LOT of feedback initially. All those little details are what make the difference! If you like your light bulbs washed AND dried, or the ceiling above your fans washed, or your coffee left in the pot – let us know. Returning your SE email after each cleaning will help to keep your Team on track. Don’t worry about picking up and tidying, we’ll do that automatically, but let us know every little thing you like and don’t like. It won’t be long before we’ll be doing it just the way you want it. To get that added oomph – give us a Like on Facebook and be added to our WOW list too.

QWhy does the first cleaning cost more?
AThe initial deep cleaning is a LOT more work. This is when we get all the build-up of hard water, soap scum etc. off as well as the deep dusting and vacuuming that are necessary – just removing the grates from the refrigerator and microwave make a big difference on that day. After this initial cleaning, we will spend much less time in your home keeping it up to this standard. You will probably want a Spring cleaning once a year or so to wet wipe all the wood work, the blinds, valances, fans, etc. but your regular cleaning will probably maintain the majority of your home.

QWhy don’t you charge additional fees like the other companies?
AWe used to, but we found that it really aggravated our Clients and kept them from becoming true Fans of our service. Our Game Plan is to make you feel like you’re our most important Client and we couldn’t really do that if we were always penalizing you! We found to our surprise that just asking our Clients to help us out with a few things worked MUCH better and we get to fulfill our Game Plan too.

QWhy do you make cookies in our home?
AWe really want you to come home and feel like it’s the best part of your day to walk in after we’ve been there. We think the scent of fresh-baked cookies and a little nibble before you set out to cook dinner or help with homework can help you get to that place if you let it – just relax for 5 minutes. There are so few times in our day that we simply enjoy!

QWhy do your employees wear sport uniforms and call themselves Players?
AWe really want our people to feel as though they are part of a Team, that we all are working for the same Game Plan of making you feel like the most important one. We’re comfy, we’re tidy, and we like to have fun – you’ll get used to us, and you’ll never want to lose us.

QWhy do you have such big Teams?
ABig Teams can get in and out of your house quickly. Because we have such long term employees and this job is so mechanical, it helps our Teams to stay on track with the task at hand. They don’t get tired or distracted the way Single maids do because they aren’t in the home long enough to lose focus. Think about driving home from work and realizing you don’t even remember the drive – uh oh! We don’t want that to happen so we mix it up, keep it quick, and continuously update them with your fresh perspective!

QWhy should I tell my friends about you?
AWe hope you’ll WANT to tell your friends about us! That you love having us clean so much that you can’t wait to tell them we were there! You’ll also receive little extras that you get for being a Fan. Don’t you get tired of seeing all the specials and deals go to the people who haven’t been loyal Clients all along? Not here - we don’t offer discounts or deals to anyone except our loyal Fans. We believe that you are loyal to us and that makes us loyal to you – get a little something here and there just because you are already a Fan – thanks!

BACK TO TOP
QWho will be cleaning my home?
ASome of the best people in the industry!! Our Team Members have daily, monthly, and yearly ongoing training sessions. One of the best things about our Team Members is how long they stay at our company. Your Team Coach will have between 1 and 15 years of training and experience! The average turnover for cleaning companies is 200% meaning you would get new people cleaning every six months. Our average employee has been with us over 5 years. Check out their Bios to find out some more details. All of our Team Members are drug-tested and have had thorough background checks done on them, ongoing random drug checks are also part of our system. Each Team will have between 3 and 5 Players. Your Team Coach and Assistant Coach will be the same after your initial cleaning. Even if one is on vacation you can still count on the other being at your home – this way you always have someone you trust and who knows your home doing the work.

QWho will be handling my questions, problems, etc?
AMindy is our Office Manager and also Fan Management Manager. You will probably be talking with her about anything that will make your service better. Her main job is to see that you get the service that you want – she’s been doing it for years and it’s her favorite part of her job. Tell her what you want or need and she will find a way to make it happen. She’ll be the one sending out and receiving your Service Excellence Ratings – keep her on her toes! Reach her directly at Mindy@myamericanmaid.com.

QWho will be handling my billing and scheduling questions and concerns?
ATrish is our Playmaker (scheduling) and also does billing – she loves numbers!! You will probably deal with her if you want to change your cleaning day or if there is a holiday that is getting rescheduled. She will be getting all the holidays taken care of about a month before they hit, so if you know you have a special request, let her know early. Depending on the billing option you choose, you may be fortunate to talk with her about that as well. You can reach her directly at Trish@myamericanmaid.com.

QWho will be handling Facebook, Twitter, etc?
ALiz will be handling our Social media personally. Feel free to talk with her about anything at any time. Don’t forget that she can answer any cleaning related question or problem you may have. Want something different or extra? Get a fast answer by going directly to Facebook.com/AmericanMaidCleaning.

VIEW ALL
QWhat products do you use?
AWe have 2 product lines. One is a traditional line of chemicals that includes all the scary stuff, but we use the least offensive product that will get the job done to your specifications. We also carry a Green line of chemicals if you would prefer that option. We are able to clean naturally as well, an especially nice option if you are highly sensitive. We provide all cloths, brushes, equipment etc. If you prefer that we use your products we will need the MSDS to remain OSHA compliant. We are also happy to provide a Personal Protection Kit (PPK) which has your own personalized cloths, brushes, sponges etc. which remains at your home. With this option there is obviously no chance of contamination. PPKs are $45.00.

QWhat time will you be at my home?
AYou will decide between morning or afternoon arrival and we’ll arrive within that time frame. Additionally we are happy to give you a courtesy call in the morning with a 2 hour window. If you aren’t going to be home during the day, we really appreciate having an open arrival time.

QWhat days are you closed?
AWe are scheduled to be closed 3 days per year. Thanksgiving, Christmas, and New Year’s Day. You can count on us to be there on your regularly scheduled day, just like clock-work. The only other reason we may close is for weather related emergencies. We follow the Olympia School District for late-starts and the Dept. of Transportation (DOT) for weather advisories. If they say we can’t be on the road, then we stay off, but it happens rarely – 3 times in 19 years!

QWhat happens if something is damaged in my home?
AThe Team Coach will leave the broken item on the counter (if possible) along with a carbonless note. The copy will be brought back to the office. We ask you to decide how you’d like the situation handled. We can replace the item, reimburse you for it or credit your account for the amount +10%. You decide and we’ll do it - unless it’s a coffee pot. Those are replaced before the end of the day if at all possible because we know how awful it is not to have coffee!

QWhat other charges or fees should I expect?
ANice and easy – no lock-out fees, no late-cancel fees, no travel charges, no service fees, no returned check fees, no penalties, etc. as long as your service remains the same. You are welcome to add on additional service at any time for your locked-in current rate. If you decide to change your service, we’re happy to do that for you.

VIEW ALL
QHow will you get in?
AWe prefer to have a key. Our secure lock box and numbering system makes us feel the most secure. We will get a key from under the mat and lock it inside if you prefer that option, but we ask you to keep in mind that we don’t charge lock-out fees so it is critical that we are able to have access on the day of the cleaning How do you handle my pets? We are a pet-friendly company, meaning your pets are welcome to have the run of the house as long as they are friendly. We keep them either in or out as you prefer and we may even have a treat for them so let us know of any dietary restrictions. We’ll make sure they get a little extra loving on American Maid day! It won’t take long before your dogs will get the rhythm of our visits and begin to wait for us by the door.

QHow do I pay?
AWe have 4 payment options. 1- You’re welcome to leave payment at the time of service, please let us know if you choose this option and we will leave you some envelopes. 2- You may leave a credit card on file and we will bill on the last day of the month for the upcoming month. 3- We can send you a statement on the 1st of the month and it will be due by the 15th. 4- After you have been a Client for 6 months you have the option to purchase Season Tickets. These are purchased in advance for a year with a discount. We want to make sure we’re a good fit for each other before we offer this last option.

QHow do I add on tasks?
ASimple, we’d love to help you with additional tasks. It is helpful for us if you give at least 24 hours notice for any task requiring more than 15 minutes to complete i.e. ovens, refrigerators, windows, etc. You will receive a discounted rate for all services booked in advance. Send an email to Mindy or call any time. If you think of something in the morning, just leave a note. Chances are good we’ll be able to fit in for you. We LOVE adding stuff on – check out the list of extras we can do.

QHow do I tip?
AAll tips are pooled and distributed at one time. You can leave cash or include it with your check. While everyone LOVES getting their tips, you should not use tips to “buy” better service. It will probably back-fire on you. Our Teams are trained that tips mean they’ve done an exceptional job, so if you tip you will continue to get the same service – which may not be helpful if you’re trying to buy better service - lol. Don’t underestimate notes, calls to Home Base and especially a truthful Service Excellence Rating with feedback. These are some of the most appreciated gratuities we receive!

QHow do I get the best possible service?
AUnderstand that there is a breaking-in period with a new housecleaning company. Be prepared to give a LOT of feedback initially. All those little details are what make the difference! If you like your light bulbs washed AND dried, or the ceiling above your fans washed, or your coffee left in the pot – let us know. Returning your SE email after each cleaning will help to keep your Team on track. Don’t worry about picking up and tidying, we’ll do that automatically, but let us know every little thing you like and don’t like. It won’t be long before we’ll be doing it just the way you want it. To get that added oomph – give us a Like on Facebook and be added to our WOW list too.

VIEW ALL
QWhy does the first cleaning cost more?
AThe initial deep cleaning is a LOT more work. This is when we get all the build-up of hard water, soap scum etc. off as well as the deep dusting and vacuuming that are necessary – just removing the grates from the refrigerator and microwave make a big difference on that day. After this initial cleaning, we will spend much less time in your home keeping it up to this standard. You will probably want a Spring cleaning once a year or so to wet wipe all the wood work, the blinds, valances, fans, etc. but your regular cleaning will probably maintain the majority of your home.

QWhy don’t you charge additional fees like the other companies?
AWe used to, but we found that it really aggravated our Clients and kept them from becoming true Fans of our service. Our Game Plan is to make you feel like you’re our most important Client and we couldn’t really do that if we were always penalizing you! We found to our surprise that just asking our Clients to help us out with a few things worked MUCH better and we get to fulfill our Game Plan too.

QWhy do you make cookies in our home?
AWe really want you to come home and feel like it’s the best part of your day to walk in after we’ve been there. We think the scent of fresh-baked cookies and a little nibble before you set out to cook dinner or help with homework can help you get to that place if you let it – just relax for 5 minutes. There are so few times in our day that we simply enjoy!

QWhy do your employees wear sport uniforms and call themselves Players?
AWe really want our people to feel as though they are part of a Team, that we all are working for the same Game Plan of making you feel like the most important one. We’re comfy, we’re tidy, and we like to have fun – you’ll get used to us, and you’ll never want to lose us.

QWhy do you have such big Teams?
ABig Teams can get in and out of your house quickly. Because we have such long term employees and this job is so mechanical, it helps our Teams to stay on track with the task at hand. They don’t get tired or distracted the way Single maids do because they aren’t in the home long enough to lose focus. Think about driving home from work and realizing you don’t even remember the drive – uh oh! We don’t want that to happen so we mix it up, keep it quick, and continuously update them with your fresh perspective!

QWhy should I tell my friends about you?
AWe hope you’ll WANT to tell your friends about us! That you love having us clean so much that you can’t wait to tell them we were there! You’ll also receive little extras that you get for being a Fan. Don’t you get tired of seeing all the specials and deals go to the people who haven’t been loyal Clients all along? Not here - we don’t offer discounts or deals to anyone except our loyal Fans. We believe that you are loyal to us and that makes us loyal to you – get a little something here and there just because you are already a Fan – thanks!

VIEW ALL

FINAL THOUGHTS

If we missed anything, let us know. If there’s anything we can do to make your cleaning experience better, let us know that too. Any great ideas you can think of - pass them on – help us figure out how to get you the best service for YOU! We look forward to speaking with you often.

Book Your Cleaning in 60 Seconds